Privacy policy

Who we are

UK Integrated Survey Group (“UKISG”) is a group of independent specialist companies working across the property inspection, surveying, design and development sectors.

This website is operated on behalf of the group by Drone Site Surveys Ltd, a company registered in England and Wales (company number 12318909), registered office 4A Hurricane Drive, Speke, Liverpool, L24 8RL. In this policy, “UKISG”, “we”, “us” and “our” mean Drone Site Surveys Ltd acting for the group.

Drone Site Surveys Ltd is the controller of the personal information collected through this website, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We have not appointed a data protection officer. If you have any questions about this policy or how we use your information, please contact us:

• by email at info@ukisg.co.uk
• by post to Data Protection, UK Integrated Survey Group, c/o Drone Site Surveys Ltd, 4A Hurricane Drive, Speke, Liverpool, L24 8RL

Our member companies

The group is made up of the following companies. Each one is a separate business with its own responsibilities for the personal information it holds.

When we pass your enquiry to a member company, that company becomes responsible, as a separate controller, for the information it uses to respond to you and provide its services. It will handle your information in line with its own privacy policy, which you can find on its website.

The information we collect

Information you give us

When you send an enquiry through our contact form, we collect:

• your first and last name
• your email address and phone number
• your company name
• the details of your enquiry and anything else you choose to include in your message
• your agreement to our privacy policy, the date and time you sent the form, and the IP address and browser details of the device you used, which help us prevent spam and misuse

If you email or call us, we will receive your contact details and anything you tell us.

Please do not include sensitive information, such as details about your health, in your enquiry. We do not need it to respond to you. If you do send it, we will only use it where the law allows.

Information collected automatically

When you visit this website, our hosting provider automatically records technical information such as your IP address, browser and device type, the pages you request and the date and time of your visit. This is used to keep the website secure and working properly.

If you accept analytics cookies, Google Analytics also collects information about how you use the website. See our cookie policy for details. The fonts on this website are hosted on our own server, so no information is sent to Google when pages load.

Information from others

If you contact one of our member companies directly and your enquiry is better suited to another member, that company may share your enquiry with us or with the relevant member so they can help you.

How we use your information

Under data protection law we must have a lawful basis for each way we use your personal information. We use it as follows:

Where we rely on legitimate interests, our interest is in responding to enquiries efficiently and running the group’s business. We only rely on it where it is not outweighed by your rights and interests.

Giving us your information is voluntary, but if you do not provide the details we ask for, we may not be able to respond to your enquiry. We never sell your personal information, and we do not make decisions about you based solely on automated processing.

Who we share your information with

We may share your information with:

• Our member companies, so the right specialist can respond to your enquiry and carry out any work you ask for
• Our service providers, including our website hosting and development provider and our email provider, who process information on our behalf and only as we instruct
• Google, through Google Analytics, but only if you accept analytics cookies
• Our professional advisers and insurers, where needed to run our business or deal with a claim
• Regulators, the police, HMRC and other authorities, where the law requires it
• A buyer or successor, if all or part of the business is sold or restructured

International transfers

We aim to keep your information within the UK. Some service providers, such as Google if you accept analytics cookies, may process information outside the UK, including in the United States. Where this happens, we make sure it is protected by UK adequacy regulations, including the UK Extension to the EU-US Data Privacy Framework, or by the International Data Transfer Agreement or Addendum approved by the Information Commissioner’s Office.

How long we keep your information

After these periods, we securely delete or anonymise your information. We may keep information for longer where the law requires it or where it is needed in connection with a legal claim.

Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information. These include encrypted connections (HTTPS) across this website, password-protected systems, access controls and confidentiality duties for anyone who handles your information. Only people who need your information to deal with your enquiry can access it.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to us using your information, including for marketing at any time
• ask us to transfer your information to you or another organisation
• withdraw your consent at any time, where we rely on consent

To use any of these rights, please email info@ukisg.co.uk. There is normally no charge. We will respond within one month, or let you know if we need longer for a complex request. We may need to confirm your identity first. Some rights do not apply in every situation, for example where we must keep information to meet a legal obligation.

If your request relates to work carried out by a member company, we will pass it to that company, or you can contact it directly.

Cookies

This website uses cookies that are strictly necessary for it to work. If we use analytics to understand how the website is used, we only do so with your consent. You can find full details, and how to change your choices, in our cookie policy.

Links to other websites

This website links to our member companies and other websites. We are not responsible for how those websites handle your information, so please read their privacy policies.

Making a complaint

If you are unhappy with how we have used your information, please contact us first at info@ukisg.co.uk so we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.